ServiceNow Unveils New Tools to Build and Govern Enterprise AI Agents
ServiceNow, Inc. (NYSE:NOW) announced new software features on Thursday aimed at helping businesses build and supervise artificial intelligence agents. The company expanded EmployeeWorks, its no-code creation platform, and introduced ToolSmith, a development environment designed to shorten tool building times for AI agents. ServiceNow shares traded up 0.99% to $140 following the update.
To help organizations control automated tasks, ServiceNow introduced AI Passport, a credential system that sets and enforces permissions for AI agents and Model Context Protocol servers. The company also expanded its broader governance capabilities, allowing enterprise clients to track active agents, restrict unauthorized actions, monitor spending relative to business outcomes, and shut down agents operating outside their approved scope.
As businesses attempt to transition AI capabilities from experimental stages into full corporate production, tracking customer adoption of these governance and security controls will be a key focus for market observers.
Key points
- ServiceNow expanded its no-code platform EmployeeWorks and introduced ToolSmith to speed up AI agent tool development.
- The company launched AI Passport to set and enforce security permissions for AI agents and Model Context Protocol servers.
- New governance capabilities let companies monitor spending, track active agents, and shut down agents operating outside authorized scope.
- ServiceNow stock rose 0.99% to $140 following the announcements.
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What new AI tools did ServiceNow announce?
ServiceNow introduced ToolSmith to speed up building tools for AI agents, expanded its EmployeeWorks no-code creation platform, and introduced AI Passport for managing agent permissions.
How does ServiceNow AI Passport govern AI agents?
AI Passport acts as a credential system that sets operational permissions for AI agents, restricting or redirecting agents working outside their scope and enabling companies to shut them down if needed.
Why is ServiceNow adding AI governance features?
ServiceNow is expanding governance tools to help enterprise clients move AI agents into production while keeping strict oversight over accessible data, agent actions, and operational spending.