KellyOCG Ranks No. 1 in Healthcare and No. 2 Overall in 2026 RPO Customer Satisfaction Survey
Kelly Services, Inc. (NASDAQ:KELYA) announced that its outsourcing and consulting arm, KellyOCG, earned top positions in customer satisfaction ratings for recruitment process outsourcing. The group ranked first in healthcare recruitment process outsourcing and second overall across enterprise providers, rising from second and third place, respectively, in the prior year's rankings.
The results reflect client satisfaction feedback collected from 400 surveys across 334 global companies. KellyOCG operates in over 70 countries and 30 languages while holding a 98% client retention rate. The division leverages its Sevayo workforce technology platform alongside strategic advisory services to deliver flexible staffing solutions, building on top rankings in managed service provider and total workforce categories.
Investors may monitor how Kelly Services continues to integrate technology assets like Sevayo and past acquisitions to retain enterprise clients and support revenue growth. Market participants will also watch whether strong customer satisfaction metrics translate into expanded contract deal sizes and continued client retention in upcoming quarterly reporting periods.
Key points
- KellyOCG ranked first in healthcare RPO and second overall in the 2026 customer satisfaction survey.
- The rankings improved from second place in healthcare and third place overall in 2025.
- The rating evaluation was based on 400 surveys completed across 334 global companies.
- KellyOCG supports clients in more than 70 countries and maintains a 98% client retention rate.
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How we writeDisclaimerQuestions and answers
What rank did KellyOCG achieve in recruitment process outsourcing for 2026?
KellyOCG ranked No. 1 in healthcare recruitment process outsourcing and No. 2 overall in enterprise rankings, improving from No. 2 in healthcare and No. 3 overall in 2025.
How were the 2026 RPO customer satisfaction ratings determined?
The ratings were based on 400 surveys completed across 334 companies globally, evaluating breadth and quality of service, deal size, and overall customer satisfaction.
What is KellyOCG's client retention rate?
KellyOCG supports organizations across more than 70 countries and 30 languages while maintaining a 98% client retention rate.