Verizon Survey Shows AI Usage Nearly Tripled Among Public Safety Agencies
Daily artificial intelligence adoption among public safety agencies nearly tripled over the past year to roughly 32%, while daily deployment of drones and robotics expanded from 15% to 26%. The latest annual survey highlights a rapid shift as emergency services move advanced automation from experimental testing into routine field operations.
The acceleration in data-intensive tools emphasizes the critical need for strong infrastructure provided by telecommunications operators such as Verizon Communications Inc. (NYSE:VZ). As first responders increasingly depend on connected systems for real-time situational awareness and decision support, network resilience and uptime remain essential, with over 77% of surveyed agencies citing reliability as their top operational requirement.
Looking ahead, adoption is expected to broaden further, as 56% of emergency response organizations project using artificial intelligence on a daily basis within three years. Investors will monitor how growing demand for reliable public safety communication tools impacts telecom equipment investments and long-term network service revenue for major providers.
Key points
- Daily artificial intelligence usage among first responders almost tripled over the past year to nearly 32%.
- Daily deployment of drones and robots by public safety agencies increased from 15% to 26%.
- Over 77% of public safety organizations rank network resilience and reliability as their primary technology requirement.
- A majority of emergency agencies, 56%, expect to use daily artificial intelligence tools within three years.
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How we writeDisclaimerQuestions and answers
How much did AI usage grow among first responders in 2026?
Daily artificial intelligence usage among public safety agencies nearly tripled over the past year, increasing to nearly 32%.
How widely are drones and robots used by public safety agencies?
Daily deployment of drones and robots by emergency agencies climbed to 26%, up from 15% in the previous year.
What do public safety agencies view as their top technology need?
Over 77% of surveyed public safety agencies named network resilience and reliability as their primary operational requirement.
